Privacy Policy for Chat247
Last updated: 21 July 2025

This Privacy Policy explains how Chat247 collects, uses, and protects your personal information when you use our AI chatbot service. We are committed to handling your data transparently, responsibly, and in line with the UK General Data Protection Regulation (UK GDPR).

• Who We Are

  • Chat247 is a service operated by Neil Peacock, through his registered company High Elm Productions Ltd (Company No. 15336186). Our business is based in the UK, and our registered office is: 6 The Fairland, Hingham, Norfolk, United Kingdom

  • This website (www.neilpeacock.co.uk) is owned and managed by Neil Peacock and acts as the official platform for Chat247 and other services provided by High Elm Productions Ltd.

  • If you have any questions about this Privacy Policy or how we handle your data, you can contact: nhpeacock@gmail.com

• What Information We Collect

  • When you use Chat247, we may collect and process the following information:

    • Information you provide:

      • Messages you send via the chatbot

      • Contact details, if you choose to provide them (e.g. email address)

    • Information we collect automatically:

      • Device and browser details (e.g. IP address, browser type)

      • Usage logs, including timestamps and system performance data

  • We do not intentionally collect sensitive personal information and ask that you avoid submitting such content in chatbot messages.

• How We Use Your Information

  • We use your information to:

    • Deliver chatbot responses

    • Improve system performance and accuracy

    • Monitor for misuse and protect system integrity

    • Respond to support or feedback requests

    • Analyse anonymised usage data to improve the service

  • Our lawful basis for processing this data is our legitimate interest in operating and improving Chat247.

• Use of AI and Third-Party Tools

  • Chat247 uses external AI tools, including services provided by OpenAI, to generate responses.

    • When you send a message:

      • The content may be sent securely to these services for processing

      • A response is generated and returned to you via the chatbot

  • These third-party providers do not store your data beyond what is needed to process the request. We select partners who comply with data protection laws and offer strong privacy and security standards.

• Data Security

  • We take appropriate measures to protect your personal information, including:

    • Encrypted connections (HTTPS)

    • Access controls and limited data access

    • Regular security updates and monitoring

  • Data is stored in secure environments, typically in the UK or EEA. Where third-party tools are used, we ensure appropriate safeguards are in place.

• Data Retention

  • We only retain your data for as long as necessary to fulfil the purposes described in this policy:

    • Chat logs are typically stored for up to 30 days

    • Contact details are kept only as long as needed to provide support

  • You may request deletion of your data at any time (see below).

• Your Rights

  • Under UK GDPR, you have the right to:

    • Access the personal data we hold about you

    • Request corrections or updates

    • Request deletion of your data

    • Object to certain types of processing

    • Restrict how we use your data

    • Request a copy of your data in portable format

  • To exercise any of these rights, contact nhpeacock@gmail.com. We will respond within 30 days.

  • You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

• Changes to This Policy

  • We may update this Privacy Policy as our services evolve or legal obligations change. We will always provide clear notice of any significant updates.

• Contact

  • If you have any questions about this policy or how your data is handled, contact:

    • Neil Peacock
      Director – High Elm Productions Ltd
      6 The Fairland, Hingham, Norfolk, United Kingdom
      nhpeacock@gmail.com